Help & Support
Answers to the things people ask most, and a direct line to a human if yours isn't here.
Billing & subscriptions
How does the free trial work?
Pro is free for your first 7 days, on both the monthly and yearly plans. You enter a card when you start, but nothing is charged until the trial ends — cancel before then and you pay nothing at all. Stripe shows $0.00 due today at checkout, along with the date the first payment would be taken.
How do I cancel before the trial ends?
The same way as any subscription: account settings → Manage subscription → cancel. Do it any time before the 7 days are up and no payment is taken. You keep Pro until the trial's last day, then the account returns to the free plan.
Can I have another trial?
It's one trial per account. If you've already had your 7 free days, subscribing again starts billing immediately — the checkout page will say so rather than showing a trial.
How do I cancel my subscription?
Open your account settings and choose Manage subscription. That opens the Stripe billing portal, where you can cancel, change card, switch between monthly and yearly, and download past invoices. Cancelling takes effect at the end of the period you've already paid for.
What happens to my shows if I cancel?
Nothing is deleted. Your account returns to the free plan, so tracking beyond 10 shows and calendar sync switch off — but every show, watch status and watched episode stays exactly where it is, and comes straight back if you subscribe again.
I was charged and something isn't right
Email support@seasontracker.tv with the email address on the account and roughly when the charge appeared, and it'll be sorted out. If a charge was a mistake, say so plainly — you won't have to argue about it.
What do I get on Pro?
Unlimited show tracking, calendar sync with Google, Apple and Outlook, every alert type set per show, and control over how often your digest arrives. The Pro page has the full comparison and pricing, and starts with 7 free days.
I've had an account for ages. Do I have to pay now?
No. Every account that existed when Pro launched is a founder account, with full access to everything, free, permanently. You'll never be asked to pay to keep what you already had. Your plan is shown on your account page.
Email alerts & digests
I'm not getting any emails
Check the spam folder first, and add alerts@seasontracker.tv to your contacts. Then open Notifications in your account and confirm email notifications are switched on. Alerts only fire when something actually changes for a show you track, so a quiet week is normal.
When does the weekly digest arrive?
Monday mornings, US Eastern time. It covers episodes airing in the next seven days and anything you haven't marked watched from the last two weeks.
How do I stop all emails?
Turn off Email notifications in your notification settings. That switch covers everything, on every plan.
Calendar sync
How do I add my shows to my calendar?
Open Calendar Sync in your account, turn it on, then pick Google, Apple or Outlook. Calendar sync is part of Pro.
My calendar isn't showing new episodes
Calendar apps refresh subscribed calendars on their own schedule — usually every few hours, sometimes up to a day, and it isn't something SeasonTracker can force. If it's been longer than a day, remove and re-add the calendar using the link on your account page.
Can I reset my calendar link?
Yes — there's a Reset link option under Calendar Sync. Use it if you've shared the URL and want to revoke it. Any existing subscription to the old link stops working.
Account & sign-in
I can't sign in
If you first signed up with Google or Apple, use that same button rather than a password — the account is tied to that provider. If you used a password and have forgotten it, use Forgot password? on the sign-in screen. Still stuck? Email support with the address you signed up with.
Can I change my name or password?
Both are on your account page — your name under Profile, and your password under Security if you signed up with email.
How do I delete my account?
Account settings → Delete Account. It removes your tracked shows, preferences and account permanently, and can't be undone. If you have an active subscription, cancel it first so you aren't billed again.
Your data
Can I export my shows?
Yes — Data & Privacy has an export button that downloads everything you track as a JSON file. The same page imports from Trakt and IMDb.
What do you do with my data?
Your email is used to send the alerts you asked for, and nothing is sold or shared with third parties. The privacy policy has the detail.
Still need help?
Send a message and it goes straight to support@seasontracker.tv. Leave your email address if you'd like a reply — and if it's about a payment, use the address on the account so it can be found.